GoodFurYou (Pet Q&A Assistant)

1. Is GoodFurYou a vet?

• No. GoodFurYou provides gentle, everyday guidance.

• If your pet seems unwell, injured, or in distress, please see a veterinarian.

 

2. Which animals are supported?

• Dogs, cats, birds, reptiles, and small pets (rabbits, guinea pigs, hamsters). We also cover basic fish care.

 

3. Do I need to add a pet to ask a question?

• No. You can ask right away. Adding a pet helps personalize tips, and you can save up to three pets.

 

4. What kinds of questions can I ask?

• Daily routines, calming ideas, enrichment, nutrition basics, litter box/house-training, shedding/molting, mild behavior concerns, and general wellness tips.

5. Why should I upload a video of my dog/cat?

• It’s just a simple digital log, an optional 5–10s clip of movement or behavior that you can reference later. It also helps us tailor suggestions to your pet.

 

6. Is it free?

• Yes, the basic experience is free to try.

 

7. How fast do I get an answer?

• Right away in the chat. For urgent concerns, please contact your vet.

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8. What information do you store?

• Your name, email, and any pet details you choose to share so we can personalize tips.

• You can request deletion anytime by emailing us.

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GentleDog Canine Massage (Services)

1. Is my dog eligible for a massage?

• All dogs must be at least six months old and in good health (as confirmed by your vet) to receive a massage.

• Please present your dog’s most recent rabies vaccination records upon request.
   

2. How do I book and/or reschedule appointments?

• Appointments and rescheduling requests can be made through this website, email, or by contacting us via our Facebook page.

• We currently only serve the Northern and Western Melbourne suburbs, please contact us to confirm if your location is within our service area.

• Rescheduling must be done at least 24 hours in advance to avoid additional fees.
   

3. What are your cancellation policies?

• Cancellations made less than 24 hours before the scheduled appointment and no-shows will incur the full service charge.

• Refunds are only provided if the service is canceled by Gentle Dog Canine Massage.

• For more details, please refer to our terms and conditions page.
   

4. What payment methods do you use?

• We currently accept Stripe payments or bank transfers.

• Prices for services are subject to change.

• Additional fees may apply for home visits or special requests. 
   

5. How will you be using my personal data?

• Personal information provided by clients will be kept confidential and used solely for service provision.

• We will take the appropriate measures to protect your data and ensure its security.

6. What do I need prior to my dog’s appointment?

• Medical Information: Clients must provide all relevant medical information about their dogs, including any existing health conditions, injuries, or medications.

• Vaccinations and Health: Dogs must be up-to-date on their rabies vaccinations and free from contagious illnesses.

• Session Environment: Appointments will be conducted in your home to ensure your dog’s maximum comfort. Please also allow sufficient time for your dog to acclimate to new people.

• Pre-Session Requirements: Communicate any concerns or special requirements your dog may have before the session. Be transparent about any health or safety concerns.

• Comfort Items: Familiar toys or blankets may help your dog feel more secure, as long as they don’t distract from the session.

• Positive Reinforcement: Light treats before or after the session can help build positive associations.

• Gentle Play/Walk: A light walk beforehand can help your dog release excess energy and relax more easily.

• Be present and calm: Your dog can sense your energy. Stay calm and nearby for reassurance. If you have another dog present, you may be asked to leave the area to allow your dog to relax during the session.